Refund policy

Returns

We offer a 14-day return policy from the date you receive your order.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging where possible.

  • Be accompanied by proof of purchase.

Customers are responsible for all return postage costs unless the item is faulty or incorrect.

Refunds

We do not offer refunds for change-of-mind purchases.

Approved returns will be offered an exchange or store credit only.

Exclusions

The following items cannot be returned or exchanged:

  • Sale or clearance items

  • Personalised or custom-made products

  • Gift cards

  • Perishable goods including food, flowers and live plants

Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to provide an appropriate remedy in accordance with Australian Consumer Law.

Handmade Products

Many of our products are handmade using natural materials. Small variations in colour, texture, grain and finish are part of their unique character and are not considered faults.

This policy does not affect your rights under Australian Consumer Law.